In Barnet we aim to work closely with parent/carers and plan together the support a child or young person needs.
We try to make sure that resources are shared so that all children who need it receive the support and services they need. For some services we have to set eligibility criteria so that it is clear how we make decisions on which children can access these resources.
Sometimes families do not agree with the decisions we make. When that happens, we do try to do everything we can to resolve the disagreement first through discussion. There are lots of ways to resolve the disagreement in the first place and we really want to do this together with you.
Children and young people's needs change over time and we want to make sure that families don't struggle if disagreements about the support being provided to your child arises.
If you have a concern about a decision, in the first instance please contact your Caseworker to discuss your concern. If this does not resolve your concern they will ask a manager to assist. You may also wish to have a meeting with SEN, school and possibly relevant professionals to work through your concerns in greater depth. If this has not resolved all your concerns it may help to set out your concern to us formally using the Barnet’s Complaint Policy or through the tribunal process, whichever is the most applicable.
Complaining about agencies or services found on the Local Offer: complaints about agencies and services found on the Local Offer will need to be made to directly to them (for example about a particular group run by a charity). Each organisation must have a complaints policy/procedures available for you on request. You should not be treated unfavourably if you make a complaint.
Complaining about a health service: this site contains details of how to complain about a range of different health care services in Barnet
Complaining about an adult social care service: this site gives details of how to complain about adult social care services in Barnet
Complaining about a children's social care service: this site gives details of how to complain about children's social care services in Barnet
Complaining about a school: this site gives details of how to complain about a Barnet school
Complaining about a service provided by the Education and Skills department from Barnet Education and Learning Services (BELS) : this site gives details of how to complain about one of the services listed within the Education and Skills department. All the teams within the SEND and Inclusion service are set out here; this may be a useful point of reference.
Complaining about any other London Borough of Barnet service: this site gives details of how to complain about any other service provided by London Borough of Barnet