You can see more information about what Local Authorities are supposed to do about disagreements and complaints in chapter 11 of the SEND Code of Practice 2015

Making a complaint can help organisations learn lessons from the mistakes and prevent them from happening to anyone else.


Click on the links below for more information about how to resolve a disagreement


We welcome any feedback, good or bad, about the Local Offer and other services found on it. We will listen to any suggestions for the Local Offer and try to make sure it meets the needs of our local population.  Contact us to give us your feedback.

We will gather together comments and report back on what has happened as a result of them. You can get involved or see how we have worked with parents and young people on the our 'You Said, We Did' pages.