You can see more information about what Local Authorities are supposed to do about disagreements and complaints in chapter 11 of the SEND Code of Practice 2015

Not every expression of dissatisfaction will be a complaint. If you are dissatisfied about something we have not done then you should request for us to do something. We will then deal with your request as part of our day to day business, not through our complaints process.

The contact details for the Barnet Education and Learning Services (BELS) officer, responsible for managing the complaints process is:

Richard Ojera

Information Officer

Business Support and Communications Team

Barnet Education and Learning Service

2 Bristol Avenue, Colindale, NW9 4EW

Tel: 020 8359 5323 | Email:

If having followed the Council’s complaint process you do not consider your complaint has been fully answered you can refer your complaint to the Local Government Ombudsman.

Making a complaint can help organisations learn lessons from the mistakes and prevent them from happening to anyone else.


Click on the links below for more information about how to resolve a disagreement


We welcome any feedback, good or bad, about the Local Offer and other services found on it. We will listen to any suggestions for the Local Offer and try to make sure it meets the needs of our local population.  Contact us to give us your feedback.

We will gather together comments and report back on what has happened as a result of them. You can get involved or see how we have worked with parents and young people on the our 'You Said, We Did' pages.